• What is your return policy?
• Do you accept international orders?
• What if I change my order?
• What are your shipping options?
• What delivery service do you use?
• Can I ship to an alternate address?
• How long does it take to ship my order?
• How will I know when my purchase has been shipped?
• Do you take money orders?
• What primary forms of payment to you accept?
• Do you charge sales tax on purchases?
• How do I know if you received my order?
• How do I reach a customer service representative?
• Do I have to order through the Internet?
• Are all items in stock?
• How do I know my ring size?
• Is it safe to use my credit card?
• What if there is an item that is mis-priced?
• How do I care for my sterling silver jewelry?
• How can you offer quality sterling silver jewelry at low prices?

• How do I search for jewelry by its item number?
• How do I search for jewelry by name, description, type, style, stone, color, etc.?
• How do I search for ring size?

Return Policy: All products are guaranteed with a money back (or exchange?) refund for up to 30 days from your sales date, minus shipping costs. This means if you used a credit card or PayPal to make your original purchase, we will credit your credit card or PayPal account (minus shipping costs) when you return your purchase

Returns that do not include documentation proving the sterling silver jewelry was purchased from this jewelry store will be returned to you.

Sterling silver jewelry is not qualified for a return or exchange if it:

• Was purchased more than 30 days ago
• Doesn’t arrive with a copy of your invoice, shipping list or receipt
• Was worn at any time
• Is damaged
• Was altered in any way or was engraved

Please ship all returns to the following address:
123Dropship.com
6001 San Mateo NE
Suite #201
Albuquerque, NM 87109, USA

Do you accept international orders? Yes. Besides shipping to the continental USA (lower 48 states), we also ship to: US Territories, US Military addresses, Canada, Australia, Japan, Singapore, Europe, Hawaii, Alaska, and Puerto Rico.

What if I change my order? Due to fast order turnaround, please be certain of your order before checkout. Changing your order after shipping has begun is not practical.

What are your shipping options? You have 9 different shipping options for maximum flexibility, insurance, and trackability. They are: UPS NEXT DAY AIR, UPS 2nd DAY AIR, UPS 3rd DAY AIR, UPS GROUND (Signature Confirmation), UPS GROUND, USPS PRIORITY MAIL ($100 insured), USPS PRIORTY MAIL ($50 insured), and USPS (no insurance). For purchased items greater than two, their is an additional nominal shipping and handling fee. Please refer to Shipping Information for further details.

What delivery service do you use? All orders will be sent through either United States Postal Service (USPS) or United Parcel Service (UPS). You will have the option to pick your carrier and type of service when you place your order. You will also have options to trace, place insurance, or show delivery confirmations depending on the shipping service you select.

Can I ship to an alternate address? For security purposes, we can only ship to the address verified during checkout with your credit card or PayPal account.

How long does it take to ship my order? We ship all confirmed paid orders within 2-4 working days. We can also accept rush orders. There may be a small fee for rush orders depending on the circumstances.

How will I know when my purchase has been shipped? You will receive your invoice by email on the day your purchase ships. You will have the option to trace or show delivery confirmations depending on the shipping services you select.

Do you take money orders or checks as payment methods? Yes. United States Postal Money Orders and certified US bank checks. Jewelry will not be shipped until after money order or certified check has cleared bank. This payment method can only be done over the phone. Call our New York office at: (212) 274-6863 during normal business hours (Mon-Fri, 10a-6p).

What primary forms of payment to you accept?
VISA, MASTERCARD, and PayPal

Do you charge sales tax on purchases? Only in the State of Nevada.

How do I know if you received my order? You will be promptly notified by email. Therefore, please make sure your email address is correct when checking out.

How do I reach a customer service representative? Please refer to Contact Us page. Email is the preferred method, but you can also call: (212) 274-6863

Do I have to order through the Internet? No, United States postal money orders and certified checks can also be used. However, online purchases are the preferred and fastest way.

Are all items in stock? Although we keep a large quantity of sterling silver jewelry in stock, we cannot guarantee 100% of the time a particular item is available. We strive to insure that you are satisfied and that your requests are met.

How do I know my ring size? Rings are often worn every day. Like your shoes, a ring should fit comfortably. Correctly sizing a ring is important. A single ring size, from size 5 to size 6, only increases the diameter of a ring by 0.032 inches - less than 4% of an inch? Here are several tips to help you measure your finger and assure that your ring fits comfortably. Have your finger size measured at the end of the day when your fingers are usually largest. Don't measure finger sizes when your hands are cold. The width of a ring is an important factor in determining the right finger size. A wider ring may require a slightly larger size (1/4 to 1/2 large), because it covers more of your finger. If possible, have your finger measured several times on different days. This is the best way to get a true reading. We find that often, your ring finger is about the same as your USA adult shoe size! If you don't know your ring size, it's probably pretty close to your shoe size.

Is it safe to use my credit card? Yes, since we use the Internet standard Secure Socket Layer (SSL) encryption to protect your privacy and secure your transactions. SSL encrypts all your personal account information and secures your credit card information when ordering. Your personal information and order records are protected and stored on a server not directly connected to the Internet – and, therefore, not accessible to any unauthorized person, computer, or network. Also,after your order is processed and confirmed, all your credit card information is permanently deleted from our database.

What if there is an item that is mis-priced? Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. Also, due to the nature of our silver jewelry product line, prices are subject to change without notice.

How do I care for my sterling silver jewelry? Silver has a lustrous white color but needs occasional polishing due to silver’s reaction with the sulfur in the air. Although wearing your sterling silver jewelry is the best way to prevent tarnish from building up, regular cleanings will prevent tarnish and keep your silver jewelry sparkling and bright! This tarnish should be removed before it builds up, using specific polishes found at any hardware store.

With proper care, your sterling silver jewelry will last you a lifetime. Store your sterling silver jewelry in soft cloths bags or original boxes to keep them from being nicked or scratch. Avoid exposing your sterling silver jewelry to perfume, hair spray, cosmetics, perspiration, and direct sunlight. Your sterling silver jewelry can also be damaged by exposure to common cleaning solutions such as bleach, ammonia, or chlorinated water.

How can you offer quality sterling silver jewelry at low prices? Through volume of sales, excellent suppliers, and efficient operations.

How do I search for jewelry by its item number? Just type the item number in the search box at the top of any page (make sure you include the "E"). For example: "199-203e".

How do I search for jewelry by name, description, type, style, stone, color, etc.? Just type the name, any part of a description (length, weight, size, jewelry type, stone, color, etc.) - in the search box at the top of any page. The more general the description, the more search items will appear. For example, if you just type "blue", all jewelry that have blue will appear.