We can be reached via e-mail at: info@RadiantSilver.com or mo.flow.inc@gmail.com
You can reach us by telephone at: (347) 413-5498
Privacy Statement
At RadiantSilver.com, our history embodies the trust that has built our relationship with our customers. We take the utmost care to respect your privacy. We do not share or sell any of your private information to any third parties. We guarantee that any information you provide us will be kept confidential. Any user information we gather is used only to improve our service to you.

Information we collect from you is used for internal review and then discarded. It is also used to improve our products, Web content and layout for easier shopping, and to inform you of products you have already expressed an interest in.

If you do not wish to receive email from RadiantSilver.com in the future, please let us know by sending an email asking to be removed from our mailing list.


Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Return Policy:
Manufacturers may change the look of a product at any time. Please contact us to receive a return authorization number. This number should be placed on the original sales slip and the outside shipping label. Return in unused condition in original carton. Merchandise must to be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation and all parts.

SPECIAL RETURN RESTRICTION: No earrings can be returned due to health reasons.

A 35% restocking fee will be charged for all non-defective returns. Shipping fees are not reimbursable. All returns must be accompanied with all contents from original shipment (including certificates, jewelry boxes, free gifts, and all other promotional items). Please provide phone number in the notes section of all RMA requests. Your RMA request will be denied without this information.

Do not write any jewelry related words on the outside of the box or the shipping label. We can not be responsible for items stolen during return shipping. Double box the item and insure for the full value with a signature upon receipt. A delivery confirmation will not suffice as this can not assure that the package was indeed received by someone.

Unfortunately, we are unable to pay for return shipping costs. Shipping must be prepaid. Will not issue call tags. The RMA request may be cancelled if enough notes are not provided. We need details of the damage or defectiveness of the products being returned. Please provide as much detail as possible for returns.


Sterling Silver Jewelry Availability and Pricing
Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. Also, due to the nature of our silver jewelry product line, prices are subject to change without notice.

Refund Policy:
Refunds will be returned to your account after we receive the return. Please see our Return Policy link for more information.

Typographical Errors Policy:
RadiantSilver.com is not responsible for any misunderstandings due to typographical errors.

Earring Policy:
All earrings are sold as Pairs of Earrings with Cards unless the earrings are noted as otherwise.

Ring Sizes Policy:
Ring sizes listed are by American Standard, are approximate, and are subject to availability

Out of Stock Policy:
We do our best to list only items that are in stock and ready to ship. Due to the large amount of jewelry that we provide we cannot guarantee 100% that your particular ordered item will be in stock at the time of your order. If for any reason your product is out of stock, RadiantSilver.com will notify you by email or phone within 3 business days after you ordered it to inform you that it is out of stock.